Getting Your Best Health Care: Real-World Stories for Patient Empowerment, NY: Access Intelligence/Dorland Health, 2011. ISBN:  978-1-885461-45-2

“Gaining NCQA Recognition as a Patient-Centered Medical Home,” a White Paper for Health Leads, 2013.

“Using a Multihospital Survey to Examine the Safety Culture” with Saul Weingart, Russell Phillips and Roger Davis, Joint Commission Journal on Quality and Safety, March 2004.

“Using Best Practices to Improve Medication Safety,” in The Patient Safety Handbook, B. Youngberg & M. Hatlie, Editors, Sudbury, MA:  Jones and Bartlett Publishers, 2003, pp. 573-590.

“Role-Playing Case Simulations: A Tool to Improve Communications and Enhance Safety,” Joint Commission Journal on Quality Improvement, May 2003.

“Case Studies of Medication Safety Improvement,” Journal of Clinical Outcomes Management, September 2002.

“Improving Medication Safety across a Multi-Hospital System: Improvement Stories", Joint Commission Journal on Quality Improvement, March 2001, with Jeanette Clough.